Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
 

Users of this website must be 18 years or older. We will refuse service to under 18s.
 

LOCAL DELIVERY is available within the Bristol area on orders over £250. At checkout choose Bristol Delivery for £20. We will call you ahead of delivery to make sure you are in to take delivery. ID and a signature is required. 

We offer a click and collect service for free. Click and collect is also available for orders under £250. Prior to collection you must await your confirmation email stating that your order is ready for collection. At checkout you can choose a preferred delivery date. Photo ID matching the payment information is required for collection. 

If you would like to collect your item outside of our normal seasonal opening hours, this can  be arranged. 

Live outside of Bristol? We can deliver up to 50 miles from Bristol. Please call to discuss delivery costs and details.

With local deliveries we can often deliver the same day at an agreed time (including evenings). Same day local deliveries will not be available from October 15th-January 3rd due to high volume. 

PAYMENT:
Payment is processed through our secure checkout.
Don't have a paypal account? You can still pay with a debit or credit card without logging into a paypal account. 
You can also make payment over the phone during our opening hours Monday-Saturday 9am-6pm and Sunday 10am-5pm. Tel: 01179080509.
Superstars Trading Ltd will be the name on your credit card statements.
Cash on delivery is an option for local deliveries, please call to arrange.


ATTENTION:

Outdoor Fireworks MUST be signed for by someone who is 18+. We will not leave fireworks unattended, so again you must be available to sign for your fireworks.

If you will not be in please provide us with a secondary address/work address at time of the order, or phone 01179080509.

If you have any questions about delivery please call our hotline 01179080509

We are unable to ship to Scottish Highlands, Isle of Man, Isle of White, offshore or international.

DELIVERY PROCESS:

We process orders Monday-Friday. Orders received before 4pm are processed same day. Orders after 4pm will be processed the next working day. 

Your payment must be completed prior to dispatch. Please leave us a valid telephone number or email address to contact you in-case we have problems processing your payment.

If you would prefer to collect your fireworks to save on the carriage, please choose the appropriate delivery option at check out.

You may have your fireworks delivered to an alternative address if you will not be in to collect them. In this case please fill in the alternative address form when you check out. We may need to contact you to confirm, as occasionally this is a sign of fraudulent behaviour. This may delay delivery. We reserve the right to post to the billing address to protect genuine customers

SPECIAL OFFERS:
Buy One Get Two Free offer is limited to two per customer.